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Insight theatre Back to Seminar Programme

Engagement, Efficiency & Equality in Digital Housing: whg and the digital age- how housing is changing online 

Tue 26-Jun-2018 11:05 - 11:50
Shane   Sidaway Shane Sidaway Marketing and brand manager whg
Louise   McQuillan Louise McQuillan Digital inclusion specialist Texthelp

Session description:

Digital transformation is one of the biggest projects facing housing organisations in recent times. As part of the transformation it is more important than ever to ensure that tenants are not left behind in the digital age and that housing staff have the support in place to make the change work for everyone. After an exciting Housing Roadshow series earlier this year, Texthelp will share findings on how digital transformation is affecting the housing sector. We will also hear first hand from housing provider, whg on how they have implemented their digital transformation programme. Knowing where to start and getting company buy-in are two of the most challenging steps in the change process. Shane Sidaway from whg will highlight how to overcome these hurdles and will demonstrate how a successful digital strategy, using customer insight and behaviour analysis, can create a digital first culture for both staff and customers. Don’t miss our session to find out more.

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