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TECH@Housing - Open to all

Becoming a customer experience-led organisation

Tue 25-Jun-201913:30 - 14:15
TECH@Housing - Open to all
Ann Gibbons
Metropolitan Thames Valley
Sue Shirt
Carole Galsworthy
Halton Housing
Nicole Kershaw
Halton Housing
Brian Weston
Institute of Customer Service

This discussion will explore how to embed a customer-centric mindset within your organisation. How do you manage the culture change and take people with you on your journey? How do you understand what your customers really want and act upon that insight? Hear from the experience of a leading panel of experts.

Becoming a customer experience led organisation


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