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Knowledge and Insight - Open to all

How digital transformation reduces costs and improves customer experience

Tue 25-Jun-201912:55 - 13:40
Insight theatre
Speakers
Jonathan Sharp
Britannic Technologies

From channel shift to self-serve, to automation of rent arrears, digital transformation can help reduce costs and improve customer experience with a seamless customer journey.

 

Learn how you can unlock the power of Conversational Artificial Intelligence (AI), Robotic Process Automation (RPA) and ‘Smart Inboxes’. With these technologies you’re able to create unified experiences across all the communication channels your organisation uses to talk to your customers and stakeholders. Whether that’s voice, email, or social media.

 

Reduce your costs whilst unifying and improving the experience of your customers. Jonathan will talk you through examples of how you can make these technologies work in housing.

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