Conference programme

Back to listing
Knowledge and Insight - Open to all

How digital transformation reduces costs and improves customer experience

Tue 25-Jun-201912:55 - 13:40
Insight theatre
Jonathan Sharp
Britannic Technologies

From channel shift to self-serve, to automation of rent arrears, digital transformation can help reduce costs and improve customer experience with a seamless customer journey.


Learn how you can unlock the power of Conversational Artificial Intelligence (AI), Robotic Process Automation (RPA) and ‘Smart Inboxes’. With these technologies you’re able to create unified experiences across all the communication channels your organisation uses to talk to your customers and stakeholders. Whether that’s voice, email, or social media.


Reduce your costs whilst unifying and improving the experience of your customers. Jonathan will talk you through examples of how you can make these technologies work in housing.

My Itinerary

You currently have 0 active sessions
Successfully added to your itinerary

My Itinerary (0)

Don’t miss your place at Housing 2020 Register now

Tweets by @CIH_Housing

© Housing 2020 - Ocean Media Group, 3rd Floor, 4 Harbour Exchange Square, Isle of Dogs, London, E14 9GE
Tel: 020 77728300 | Fax: 020 77728599