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Housing Management Stream - Delegate only

What does good complaints handling look like?

Wed 26-Jun-201915:30 - 16:30
Housing Management Stream - Delegate only
Sheila Bouitieh
Gateshead Housing Company
Emma Foxall
Housing Ombudsman Service
Claire Tough
Homes in Sedgemoor
Debbie Smith
Dumfries and Galloway Housing Partnership

Last year’s social housing green paper identified complaints handling as a vital area for landlords to focus on but what does good look like? How do you make sure you are resolving complaints quickly and efficiently, how do you learn the lessons from them and how do you engage tenants in the process effectively? This session will focus on good practice in complaints handling, with several organisations sharing details of their approaches.

Housing management Stream

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