Session description:

Using learning from major London landlord Notting Hill Genesis, this ‘case study’ session explores how best to maximise the benefits of digital technology in social housing repairs and maintenance. NHG will set out the challenges they faced and how these affect the industry going forward. They will then set out how a partnership with Plentific has delivered a digital platform for repairs delivery that is working for them. Plentific will explain how the NHG digital platform has provided a solution for NHG and will explore more generally how digital technology can bring benefits to tenants whilst delivering business efficiencies.